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At BB Solutions SG, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use the RETO app (the "App") and its related services (the "Services"). By accessing or using the RETO app, you agree to the collection and use of your information in accordance with this Privacy Policy.
Please take a moment to read through our Privacy Policy. If you do not agree with the practices outlined here, please do not use the App.
1. Information We Collect
We collect different types of information to provide you with a better user experience and improve our services. This includes:
a. Personal Identification Information
Account Information: This includes your name, email address, phone number, and other details you provide when registering for an account.
Payment Information: For processing transactions, we may collect billing details, including payment methods (e.g., credit/debit card numbers), processed through secure third-party payment providers.
b. Usage Data
App Usage: We collect data on how you use the App, including the features you interact with, session duration, and crash logs.
Device Information: This includes information about the device you use to access the App (e.g., device type, operating system, IP address).
Location Data: If you grant permission, we may collect your precise location to offer location-based services.
c. Communication Data
Customer Support: If you reach out to our support team, we may collect personal information you provide during those interactions.
d. Third-Party Service Providers
Information shared with us by Service Providers (companies offering services through RETO) when you interact with them.
2. How We Use Your Information
The information we collect is used for the following purposes:
To Provide Services: To connect you with service providers and help facilitate your service requests.
To Process Payments: To handle transactions for services you purchase through the App.
To Improve the App: To analyze usage patterns, enhance features, and troubleshoot problems.
To Personalize Your Experience: To recommend services or content tailored to your preferences.
To Communicate with You: To send you important service updates, notifications, and customer support messages.
To Comply with Legal Obligations: To meet legal requirements and resolve disputes.
3. How We Share Your Information
We understand the importance of your privacy and share your information only in specific situations:
With Service Providers: When you request a service through the App, we share relevant details (such as your location or service preferences) with the service provider to complete your request.
With Our Trusted Partners: We may share your information with third-party service providers who help us operate the App, such as payment processors, data storage services, or customer support providers. These partners are bound by confidentiality agreements.
For Legal Reasons: We may disclose your information if required by law, to protect our rights, or to comply with legal processes such as court orders or subpoenas.
With Your Consent: If we need to share your data for purposes not mentioned in this policy, we will ask for your explicit consent.
4. Data Security
We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of data transmission over the Internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we update or correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain limitations (e.g., if we need to retain it for legal reasons).
Opt-out of Marketing: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Data Portability: In some cases, you can request that we transfer your data to another service provider in a structured, commonly used format.To exercise any of these rights, please contact us at the details provided in Section 9.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on the RETO app. Cookies are small files stored on your device that help us understand how you interact with our App and allow us to improve your experience.
Cookies: We use cookies to store your preferences and gather data on how you use the App.
Analytics: We may use third-party analytics tools like Google Analytics to track user behavior and improve the functionality of the App.You can manage your cookie preferences through your browser settings or the App’s privacy settings. If you disable cookies, some features of the App may not work as intended.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version in the App and update the “Last Updated” date at the top of the policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please don’t hesitate to contact us:
BB Solutions SG
30 Sturdee Road, Unit 16-05
Singapore 207852
Email: [hello@retoapp.com]